I can’t overstate how much I love this Customer Success productivity app. Just create your shortcut and use it to save you time. This app makes sure you never have to locate URLs, templates again, or stored reusable information again.
There is a ton of “static” information you have to keep track of to do your job and you can waste a lot of time tracking down that one link you need to help a customer. What business problems does the product solve? What benefits have you realized? That means you just have rename the shortcut to something you know you won’t type accidentally. For example, Google Docs won’t allow the expansions.Īdditionally, sometimes you can accidentally type a shortcut you set and not mean to type it. I’m not certain why it is but some programs just won’t allow the shortcuts to expand. The only thing I don’t like about this app is that it sometimes doesn’t work with certain web apps. I love the time it saves me and that it’s FREE! What do you dislike? Do you have a common way you end emails or how you ask customers for information? You never have to write any of that out again because of this app! Do you hate having to visit a website to get the URL or look up a link everytime you need to give it to a coworker or customer? Not only will this app take all of those links and put them at your fingertips - it also allows you to create and store templates. This app becomes so ingrained in your day to day work it’s hard to overestimate its importance. The questions you ask a new customer - “4queries” Your youtube or wistia library - “wistialib”
TEXT EXPANDER APP UPDATE
What you update your CRM with when you call and leave a message - “LVM” Your own email address - colleague's emails addresses - closing line on emails (“Is there anything else I can do for you?”) - “isthere” Links to specific videos you send all the time in the KB - “setupvids” Link to your Knowledge Database - “knowb” Links to the recurring webinars you host - “weblink” Here is a list of things you might want shortcuts for and some suggested shortcuts: The trick to creating shortcuts is to not include spaces or use short words.Īnything you have to look up or copy and paste again and again you should just create a shortcut for and allow text expander to do the work for you. Then you type the shortcuts when you need the text and the shortcut expands into the text! It’s really that simple. First, you put in a list of keyboard shortcuts and the corresponding text you want those shortcuts to represent. This little ditty is a chrome extension that does exactly what its name implies: it automatically expands text for you. In this month’s column, we have my favorite app! It’s called Auto Text Expander. Well, this month is sure to do both for you. How are you folks liking the apps so far? Any time saved, follow-ups automated, or, ahem, momentum created? Another month, another Customer Success productivity app!
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